Refund policy
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RETURN AND REFUND POLICY
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Last updated: October 26, 2026
Thank you for shopping at Libertarians. We want you to love every sweater you order from us. If something isn't right, this policy explains how to return it, when you qualify for a refund, and what to expect at every step.
1. OVERVIEW
We accept returns of eligible items within thirty (30) calendar days of the delivery date confirmed by the carrier's tracking system. Items returned after this window will not be accepted and will be sent back to the customer at the customer's expense.
2. ELIGIBILITY
To be eligible for a return, the item must meet all of the following conditions:
a) The item must be unworn, unwashed, and free of odors (including perfume, smoke, deodorant, and body odor).
b) The item must have all original tags attached and be in its original packaging.
c) The item must be free of pet hair, stains, pilling, snags, or any sign of use.
d) The return request must be initiated within thirty (30) calendar days of delivery.
e) Proof of purchase (order number or confirmation email) must be provided.
The following items are FINAL SALE and are not eligible for return or refund under any circumstances:
- Items marked "Final Sale," "Clearance," or "Last Chance" at the time of purchase.
- Gift cards.
- Items purchased with a promotional discount of forty percent (40%) or more.
- Custom, personalized, or made-to-order items.
3. HOW TO INITIATE A RETURN
To start a return, email us at support@libertarians.com with the following information:
- Full name on the order
- Order number
- Item(s) you wish to return
- Reason for the return
- Clear photographs of the item (required for defect or incorrect-item claims)
Our support team will respond within two (2) business days with a Return Merchandise Authorization (RMA) number and the return shipping address. Returns sent without an RMA number will not be processed and will not be refunded.
4. RETURN SHIPPING COSTS
a) CUSTOMER-ERROR RETURNS (wrong size ordered, change of mind, no longer wanted): The customer is responsible for all return shipping costs, duties, and taxes. We recommend using a trackable shipping method; Libertarians is not responsible for returns lost in transit.
b) OUR-ERROR RETURNS (wrong item sent, defective product, item damaged in transit): Libertarians will cover return shipping costs. We will email you a prepaid shipping label after reviewing your photographs and confirming the issue.
5. REFUNDS
Once your return is received and inspected at our Miami facility, we will send you an email to notify you of the status of your refund.
a) APPROVED REFUNDS: Refunds are issued to the original payment method within seven (7) to ten (10) business days of inspection. Depending on your bank or card issuer, it may take an additional five (5) to ten (10) business days for the funds to appear in your account.
b) PARTIAL REFUNDS: We reserve the right to issue a partial refund if the returned item shows signs of wear, is missing tags, is missing original packaging, or is returned outside the thirty (30) day window but within forty-five (45) days with manager approval.
c) ORIGINAL SHIPPING FEES: Original shipping fees paid at checkout are non-refundable, except in cases of our error (defective item, wrong item sent).
d) DECLINED REFUNDS: Items that do not meet eligibility requirements will be refused and returned to the customer at the customer's expense. No refund will be issued.
6. EXCHANGES
We do not process direct exchanges. If you need a different size or color, please return the original item following the steps above and place a new order for the item you want. This ensures the item you want is reserved for you and is not sold out before your return is processed.
7. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, you must contact us within seven (7) calendar days of delivery at support@libertarians.com with:
- Your order number
- Photographs of the damage or defect (minimum three photos, including tags and packaging)
- Photographs of the shipping box if the box is damaged
We will replace the item at no cost or issue a full refund including original shipping, at your choice.
8. INCORRECT ITEMS RECEIVED
If you received the wrong item, contact us within seven (7) calendar days of delivery. We will send the correct item and provide a prepaid return label for the incorrect one.
9. LATE OR MISSING REFUNDS
If you have not received your refund after the timeframes stated above:
a) Check your bank account again.
b) Contact your credit card company; it may take time before your refund is officially posted.
c) Contact your bank; there is often processing time before a refund is posted.
d) If you have done all of this and still have not received your refund, contact us at support@libertarians.com.
10. CONTACT
For any questions about this Return and Refund Policy, email support@libertarians.com. We respond to all inquiries within two (2) business days.
Libertarians
Miami, Florida, United States
support@libertarians.com